Industry divided on impact of Valuation Office Agency’s new business rates appeal system

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VOA sees big dip in appeals as sign that new system is working, but critics say red tape deters genuine objections

On the one hand, 89% fewer business rates valuation appeals were made compared with the financial year ending in April 2017. On the other, in the same financial year there was a 60% increase in successfully settled appeals compared with the first full financial year after the 2010 revaluation.

While the numbers themselves are impossible to dispute, what they mean for both businesses and the government, as well as what might change as a result of them, is hotly contested.

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