Sir, City Residential is approaching its fifth year of business. In that time I have committed our agency to voluntary regulation by the National Association of Estate Agents, the Association of Residential Letting Agents, the RICS and the Ombudsman for Estate Agents Scheme.

We also actively encourage staff to undertake the technical examinations offered by the NAEA and have no qualms about showing the world that we are not afraid to be regulated (residential + regeneration, 16.06.06).

We are aware of how easy it is to be tarred by the same brush as some of the cowboys we know exist. After the television programme Whistleblower we had to work even harder to convince the public that not all agents are the same.

The regulation of estate agencies would help to weed out the good from the bad and in turn highlight the agencies that do value their customers and offer a high level of professionalism.

Agencies and customers alike will benefit. Customers can relax in the knowledge that they are dealing with a trusted and respected agent overseeing a transaction which has enormous financial and personal implications.

Agents will no longer have a reputation on a par with shoddy backstreet car dealers.

Katrina Skelland, City Residential