By David Lawson, David Lawson28 January 2000
Call centres could be replaced by e-mail and automated internet services in the near future. In the meantime, companies are finding it pays to invest in staff facilities.
You must be logged in to continue
Register for free to finish this article.
Sign up now for the following benefits:
To access this article REGISTER NOW
Would you like print copies, app and digital replica access too? SUBSCRIBE for as little as £6 per week.