AI is already in the workplace – but perhaps not obviously so. Already, there are lots of AI tools out there that support businesses with improving data processing and consistency by reducing human error. AI does this by taking over repetitive tasks and analysing data to isolate trends and make financial and business predictions.


However, now we’re seeing more sophisticated tools take over simple programming, freeing coders for more creative tasks.

There has never been a better time for AI to come to life. People are more open to new innovations, in part because technology has become integral to remote work, but also because a demographic shift is taking place. By 2030, millennials will make up 75% of the workforce – and are seen as digital natives who embrace rather than fear new technology.

AI has huge potential in the workplace to be a tool to personalise experiences. Automation tools can help address shortages in the labour market by taking over time-consuming work and supporting teams with limited bandwidth. Continuous education of AI is paramount, as is understanding the advantages and disadvantages.

At this stage, effectively using AI requires some human interpretation. We need to consistently relay what is accurate to elevate its true capabilities.

To really come to life, AI needs to be embedded in more products that facilitate daily work. We’ll start to see AI in the workflows of everyday programs – such as the creation of a PowerPoint presentation based on a previous template and data.

Workplace AI is in its late infancy, but within 10 years I expect it’ll be a foundational part of businesses and it’s fast on its way to becoming a resource that takes over data analysis and repetitive tasks, freeing people to create, research and identify new opportunities.

Lee Daniels, head of Workforce EMEA and Workforce UK, JLL